Shipping policy

Where we ship

We deliver to addresses in the United States only. We do not ship to other countries. Please enter a complete and correct delivery address at checkout.

Delivery times

Business days are Monday to Friday, excluding United States public holidays. Time starts when your payment is confirmed. These are estimates, not guarantees. Orders with several items can ship in separate packages and arrive on different days.

Shipping cost

Any shipping charge and any sales tax that applies is shown at checkout before you pay. The price you see on the final checkout page is the price you pay.

Tracking

When your order ships we email a tracking number to the email address you used at checkout. Check your spam folder if you do not see it. You can also check your order any time at Track your order.

Made by our production partners

Your item is printed or engraved to order by our production partners and shipped from their facilities. The production time above is the time they need to make a personalized item; we pass your design to them right after your payment is confirmed.

Delays

Weather, carrier delays and peak seasons can slow delivery. If your order has not arrived after 4 to 9 business days from your order date, contact us at support@gift-haven.com and we will look into it with the carrier.

Wrong or incomplete address

Please check your address before you pay. If you made a mistake, contact us right away. Once an item is in production or shipped we may not be able to change the address, and a package returned to us because of an incorrect address may need to be reshipped at your cost.

Lost or damaged packages

If your package arrives damaged or never arrives, contact us within 30 days of the delivery date shown by the carrier (or of the expected delivery date if it never arrived). See our return and refund policy.

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