Frequently asked questions

Open a product, pick the size or color, then fill in the names, dates, options or photo. The live preview updates as you type. Add it to the cart when it looks right.

The preview shows your design: every name, date and option you choose. Your item is printed from those details. Product photos and previews are digitally created images (some photos are made with AI tools), so colors, texture and print position can differ slightly from your screen.

Write to support@gift-haven.com as soon as possible with your order number. If production has not started, we correct it at no cost. Once production has started we cannot change the design.

Use a photo you took or have permission to use. Do not upload photos of other people without their permission, logos, brands, or anything offensive. We may refuse designs that break our Terms of service and refund them in full.

Every item is made to order. Production takes 1 to 3 business days, then delivery in the US takes 3 to 6 business days, so about 4 to 9 business days in total. These are estimates, not guarantees. Details: Shipping policy.

To addresses in the United States only.

Any shipping cost and sales tax are shown at checkout before you pay. The total on the final checkout screen is what you pay.

Use Track your order with your order number (it starts with "pay_" and is in your receipt email) and the email you used at checkout. When your package ships, we also email you the tracking link.

Yes. Your design is produced and shipped by our production partners in the order you place with us. We stay your contact for everything about the order.

Because each item is made just for you, we do not take returns for a change of mind or for details you entered and approved. If the item arrives damaged, defective, wrong, or does not match your approved preview, tell us within 30 days of delivery and we remake it or refund you. See the Return and refund policy.

Email support@gift-haven.com with your order number and photos of the item and the packaging. You usually do not need to send it back.

Yes, until production starts. Write to us right away and we refund you in full.

We refund to your original payment method. Your bank may need several business days to show it.

Major credit and debit cards (Visa, Mastercard, American Express) and the wallets your device shows at checkout. Payments are processed by our payment provider Whop; we never see your full card number.

All prices are in US dollars (USD). We sell and ship to customers in the United States only.

No. You pay once for what is in your cart, plus any shipping and tax shown before you pay. Nothing renews.

Only if you allow them. Necessary storage runs the cart and checkout. Analytics stays off until you accept it in the cookie banner. We do not use advertising pixels at the moment; if we add one, we will ask first. Change your choice any time with "Cookie settings" in the footer. Full list: Cookie policy.

We use them only to make and support your order and never give them to advertising partners. See the Privacy policy.

Zephyrnova LLC, a New Mexico limited liability company, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110. See About us and the Legal notice.

Email support@gift-haven.com. We answer every message by email. More on the Contact page.