Return and refund policy

Made to order items

Each Gift Haven item is custom made from the details you enter. Because of that, we cannot accept returns or give refunds for a change of mind, a wrong size you chose, or a mistake in the text, date, color or photo you submitted and approved in the preview. Please check the live preview carefully before you order.

When we will replace or refund

We will replace your item or refund you if:

• it arrives damaged or defective;
• it has a printing or production error;
• it does not match the design preview you approved; or
• you received the wrong item.

How to make a claim

1. Email support@gift-haven.com within 30 days of delivery.
2. Include your order number, a short description of the problem and clear photos of the item (and the packaging if it was damaged in transit).
3. We will review your claim and reply with the next step. For a replacement we make a new item at no cost to you. You do not need to send the original back unless we ask.

Refunds

Approved refunds go back to the original payment method. After we issue a refund, your bank or card issuer may take several business days to show it.

Changing or canceling an order

Production starts quickly. If you need to change or cancel an order, contact us as soon as possible. If production has not started we will cancel it and refund you in full. Once your item is in production we cannot cancel it.

Orders that never arrive

If your order does not arrive, see our shipping policy and contact us. We will work with the carrier and, if the package is confirmed lost, replace the item or refund you.

Check your order

See the status of an order at Track your order.

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